Ogłoszenie:

IT ANALITYK z Angielskim i Niemieckim IT Analyst German

dodano: 2018.11.13 ważne do: 2019.01.12 wyświetleń: 20
6 000 PLN
Szczegóły ogłoszenia:
Purpose of the job
· Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
· Route problems to internal I.M. support staff
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
· Administer and provide User Access and Exit controls
· Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's
CEL STANOWISKA:
Purpose of the job
· Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
· Route problems to internal I.M. support staff
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
· Administer and provide User Access and Exit controls
· Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's
WYMAGANIA:
Knowledge, skills & experience
· Willingness to work shifts
· Education – any formal background will be considered
· Analytical and systematic problem solving skills required
· Technical helpdesk or technical call center experience
· Candidates without support experience can also apply
· Technical & customer specific training will be provided following for unexperienced candidates
DOCENIAMY DODATKOWE ZALETY:
The following will be considered as an advantage:
· Help desk, customer service, and support experience with problem solving involving hardware, software, and networks
· Phone support experience
· Windows Operating systems
· Clients: Windows8,Windows 10
· Servers: Windows 2008, Windows 2003
· Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
· MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
· Office 365
· Share Point
· Internet browsers (e.g. Explorer, Chrome, Firefox)
· Anti-virus and firewall software
· PC Hardware knowledge
· Desktop
· Laptop
· Peripheral devices (printers, scanners)
OFERUJEMY:
We offer
· Life insurance
· Private medical health
· MultiSport Card
· Clear career path in a growing multinational organization
· Relocation package
 
Job location: Poland, Kraków
Job type: permanent, full time
 
Kontakt
Aktywator
65-078 Zielona Góra, woj. lubuskie ( Pokaż na mapie)
Kontakt
Telefon: pokaż telefon
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